The Impact of Non-customers with High Influencer Value in Social Networks
Presentation / Conference
Azer, J., & Ranaweera, C. (2019, June)
The Impact of Non-customers with High Influencer Value in Social Networks. Paper presented at QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice!, Karlstad, Sweden
This paper provides new insights about customer influencer value in social networks. Thereby, identifying customers with high degrees of influence, not only by their network s...
Thrims khang and the Setting of Justice: the spatial evolution of the Bhutanese Court of Justice
Book Chapter
Whitecross, R. (2018)
Thrims khang and the Setting of Justice: the spatial evolution of the Bhutanese Court of Justice. In S. Kumagai (Ed.), Buddhism, Culture and Society in BhutanNepal: Vajra Books/ Vajra Publications
No abstract available.
"Like a pot without a handle": Law, Meaning and Practice in Medieval Bhutan
Journal Article
Whitecross, R. (2018)
"Like a pot without a handle": Law, Meaning and Practice in Medieval Bhutan. Cahiers d'Extrême-Asie, 26, 87-103. https://doi.org/10.3406/asie.2017.1490
No abstract available.
A capability approach to career development: An introduction and implications for practice
Journal Article
Robertson, P. J., & Egdell, V. (2018)
A capability approach to career development: An introduction and implications for practice. Australian Journal of Career Development, 27(3), 119-126. https://doi.org/10.1177/1038416217704449
In the UK, the concept of employability is influential in current conceptualizations of career development. It is an example of a discourse underpinned by faith in individual ...
The Impact of Negatively-valenced Influencing Behaviour
Conference Proceeding
Azer, J., & Alexander, M. (2018)
The Impact of Negatively-valenced Influencing Behaviour. In SERVSIG-2018-Proceedings, (845-850
Influencing behavior as a form of Customer Engagement Behavior (CEB) has the potential to affect other customers’ attitude and behavioral outcomes and likewise the value and p...
Conceptualizing negatively valenced influencing behavior: forms and triggers
Journal Article
Azer, J., & Alexander, M. J. (2018)
Conceptualizing negatively valenced influencing behavior: forms and triggers. Journal of Service Management, https://doi.org/10.1108/josm-12-2016-0326
Purpose
The purpose of this paper is to show how customers engage in negatively valenced influencing behavior (NVIB) and what triggers customers to use different forms of NVIB...
Of Texts and Drama: Delivering Justice in Bhutan.
Journal Article
Whitecross, R. W. (2017)
Of Texts and Drama: Delivering Justice in Bhutan. Buddhism, Law & Society, 2,
This paper presents a short history of the development of legal texts in Bhutan with some analysis of how the later texts reflect the globalized language of the rule of law re...
Negatively-valenced customer engagement behavior: forms and drivers
Conference Proceeding
Azer, J., & Alexander, M. (2017)
Negatively-valenced customer engagement behavior: forms and drivers. In 5th The Naples Forum on Service: Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda. , (7
Purpose – This study aims at conceptualising forms and drivers of negatively-valenced Customer Engagement Behavior (CEB). Despite a growing portfolio of conceptual and empiric...
Use and Implementation of OCR Chapter 33AA in Section 11 Order Proceedings.
Report
Whitecross, R. & Lindsay, C. (2017)
Use and Implementation of OCR Chapter 33AA in Section 11 Order Proceedings. Edinburgh: Scottish Courts and Tribunal Service
This report presents the findings of a small-scale study designed and undertaken by the researchers between October 2016 and February 2017. The research was commissioned by th...
Law, “Tradition” and Legitimacy: Contesting Driglam Namzha
Book Chapter
Whitecross, R. W. (2017)
Law, “Tradition” and Legitimacy: Contesting Driglam Namzha. In J. D. Schmidt (Ed.), Development Challenges in Bhutan: Perspectives on Inequality and Gross National Happiness (115-134). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-47925-5_7
During the 1990s, the High Court of Justice played a significant role in the promotion of Bhutanese culture, intertwining the development of the Bhutanese legal system with Bh...