From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas
Thesis
Ellis, V. From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas. (Thesis)
University of Stirling. Retrieved from http://researchrepository.napier.ac.uk/Output/1203160
Despite their continuing importance to the UK economy and their employment of significant numbers of workers from a range of professions, the utilities have received scant att...
'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'
Book
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2006)
'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'. In H. Beynon, & T. Nichols (Eds.), Patterns of Work in the Post Fordist Era, 208-231. Cheltenham: Edward Elgar Publishing
No abstract available.