The Impact of Negatively-valenced Influencing Behaviour
Conference Proceeding
Azer, J., & Alexander, M. (2018)
The Impact of Negatively-valenced Influencing Behaviour. In SERVSIG-2018-Proceedings, (845-850
Influencing behavior as a form of Customer Engagement Behavior (CEB) has the potential to affect other customers’ attitude and behavioral outcomes and likewise the value and p...
Negatively-valenced customer engagement behavior: forms and drivers
Conference Proceeding
Azer, J., & Alexander, M. (2017)
Negatively-valenced customer engagement behavior: forms and drivers. In 5th The Naples Forum on Service: Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda. , (7
Purpose – This study aims at conceptualising forms and drivers of negatively-valenced Customer Engagement Behavior (CEB). Despite a growing portfolio of conceptual and empiric...
eScaping in the city, retailvents in socio-spatially managed futures.
Book Chapter
Robertson, M., & Lees, G. (2014)
eScaping in the city, retailvents in socio-spatially managed futures. In I. Yeoman, M. Robertson, U. McMahon-Beattie, E. Backer, & K. Smith (Eds.), The Future of Events and Festivals. , (251-267). (1). Oxon, UK: Taylor & Francis
From a mercantile past, of the travelling merchant and adventures and travels around the world, to proliferation of market towns, to the growth of individual – specialist – sh...
Sport and Leisure Narrative.
Book Chapter
Robertson, M. (2004)
Sport and Leisure Narrative. In U. Mc-Mahon-Beattie, & I. Yeoman (Eds.), Sport and Leisure Operations Management. , (16-27). Australia: Unite Kingdom: Thomson Reuters
This chapter frames an operational management view by summarising core defintions of the following four elements: 1. values of nature and its resources as a product 2. leisure...
Networking in the Homestay Sector
Journal Article
Lynch, P. A. (2000)
Networking in the Homestay Sector. Service Industries Journal, 20(3), 95-116. https://doi.org/10.1080/02642060000000034
This paper provides a case study on the management of private home accommodation used to house overseas guests who are primarily registered as students with the English as a f...