Hybrid Servicescapes in Tourism and Hospitality
Book Chapter
Urquhart, E. (in press)
Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality. Palgrave Macmillan
Despite being 30 years since the publication of Bitner’s (1992) seminal article, the servicescape concept remains central to the marketing and management of tourism and hospit...
Interpretative Tools
Book Chapter
Urquhart, E. (2022)
Interpretative Tools. In D. Buhalis (Ed.), Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing
The entry focusses on a central activity, not only for visitor attractions, but for other leisure, tourism and destinations environments. Interpretation involves a variety of ...
Future trajectories for automated tourism and hospitality services
Book Chapter
Urquhart, E. (in press)
Future trajectories for automated tourism and hospitality services. In S. Ivanov, & C. Webster (Eds.), Future tourism in a robot-based economy. Bristol: Channel View
The Nature and Role of Visitor Attraction
Book Chapter
Leask, A. (2022)
The Nature and Role of Visitor Attraction. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd). Routledge. https://doi.org/10.4324/9781003041948-2
Visitor attractions play a vital role in the development and success of tourism destination. The aim of this chapter is first to define the terms ‘visitor attraction’ and ‘tou...
Interpretation at heritage sites: Culloden Battlefield, UK
Book Chapter
Urquhart, E. (2022)
Interpretation at heritage sites: Culloden Battlefield, UK. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing Visitor Attractions. (3rd edn). London: Routledge. https://doi.org/10.4324/9781003041948-28
This chapter presents a case study that explores heritage interpretation within the context of Culloden Battlefield, UK. The case will initially consider the challenges and is...
Creating Dementia Friendly Destinations in Scotland
Book Chapter
Leask, A., Wardrop, K., Fyall, A., & Hansen, M. (2021)
Creating Dementia Friendly Destinations in Scotland. In Managing Events, Festivals and the Visitor Economy: Concepts, Collaborations and Cases (17-36). Wallingford, UK: CABI. https://doi.org/10.1079/9781789242843.0003
• Accessible tourism is an increasingly important sector of the tourism industry.
• The ageing population represents an under-developed and lucrative market.
• Globally 46 ...
Tourism, the tourist experience and postmodernity: theory, application and research
Book Chapter
Wight, C. (2021)
Tourism, the tourist experience and postmodernity: theory, application and research. In R. Sharpley (Ed.), Routledge Handbook of the Tourist Experience (9-23). London: Routledge. https://doi.org/10.4324/9781003219866-3
This chapter introduces the concept of postmodernity as it relates to the tourism industry, and to tourism research. The aim is to offer students and academics interested in p...
Marketing Archaeological Heritage for Tourism
Book Chapter
Fyall, A., Leask, A., & Barber, S. (2020)
Marketing Archaeological Heritage for Tourism. In D. J. Timothy, & L. G. Tahan (Eds.), Archaeology and Tourism - Touring the Past (69-86). Bristol: Channel View Publications
Abstract not available.
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh
Book Chapter
Urquhart, E., & Leask, A. (2019)
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh. In Experiential Consumption and Marketing in Tourism with a Cross-Cultural ContextGoodfellow Publishers
The objectives of this chapter are to:
- Link together theoretical approaches to storytelling and narrative creation with the co-creation of heritage experiences;
- Identify a...
Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs
Book Chapter
Anastasiadou, C., Vettese, S., & Calder, L. (2018)
Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs. In L. Egberts, & M. D. Alvarez (Eds.), Heritage and Tourism : Places, Imageries and the Digital Age, (151-171). Amsterdam: Amsterdam University Press. https://doi.org/10.5117/9789462985353
This research set out to investigate whether technological innovations in design and the personalisation of tourist souvenirs through 3D printing, could offer opportunities to...