Hybrid Servicescapes in Tourism and Hospitality
Book Chapter
Urquhart, E. (in press)
Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality. Palgrave Macmillan
Despite being 30 years since the publication of Bitner’s (1992) seminal article, the servicescape concept remains central to the marketing and management of tourism and hospit...
Future trajectories for automated tourism and hospitality services
Book Chapter
Urquhart, E. (in press)
Future trajectories for automated tourism and hospitality services. In S. Ivanov, & C. Webster (Eds.), Future tourism in a robot-based economy. Bristol: Channel View
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh
Book Chapter
Urquhart, E., & Leask, A. (2019)
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh. In Experiential Consumption and Marketing in Tourism with a Cross-Cultural ContextGoodfellow Publishers
The objectives of this chapter are to:
- Link together theoretical approaches to storytelling and narrative creation with the co-creation of heritage experiences;
- Identify a...
Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs
Book Chapter
Anastasiadou, C., Vettese, S., & Calder, L. (2018)
Enhancing the Tourist Heritage Experience through In-Situ, Customisable 3D - Printed Souvenirs. In L. Egberts, & M. D. Alvarez (Eds.), Heritage and Tourism : Places, Imageries and the Digital Age, (151-171). Amsterdam: Amsterdam University Press. https://doi.org/10.5117/9789462985353
This research set out to investigate whether technological innovations in design and the personalisation of tourist souvenirs through 3D printing, could offer opportunities to...
Expert opinion: Trends and future of events.
Book Chapter
Robertson, M. (2016)
Expert opinion: Trends and future of events. In D. Getz, & S. Page (Eds.), Event studies: theory, research and policy for planned events. , (84-87). (3). Abingdon, Oxon, England: Taylor & Francis
No abstract available.
The Accidental Podcaster
Book Chapter
Robertson, S., & Sholl, S. (2016)
The Accidental Podcaster. In C. Penman, & M. Foster (Eds.), Innovations in Learning and Teaching. Merchiston Publishing
The aim of this chapter is to explore student use of podcasts, employing longitudinal data from large cohorts to demonstrate to other teachers their potential as a relevant pe...
An introduction to the future
Book Chapter
Yeoman, I., Robertson, M., McMahon-Beattie, U., Backer, E., & Smith, K. (2014)
An introduction to the future. In I. Yeoman, M. Robertson, McMahon-Beattie, E. Backer, & K. Smith (Eds.), The Future of Events and Festivals. , (3-9). Abingdon, Oxon: Taylor & Francis
No abstract available.
Scenarios for the future of events and festivals: Mick Jagger at 107 and Edinburgh Fringe
Book Chapter
Yeoman, I., Robertson, M., McMahon-Beattie, U., & Musarurwa, N. (2014)
Scenarios for the future of events and festivals: Mick Jagger at 107 and Edinburgh Fringe. In I. Yeoman, M. Robertson, U. McMahon-Beattie, E. Backer, & K. Smith (Eds.), The Future of Events and Festivals. , (36-50). (1). Oxon, UK: Taylor & Francis
Introduction: a tipping point The power of festivals and events is multifarious. As both historic artefacts and barometers of current beliefs, opinions and the state of societ...
eScaping in the city, retailvents in socio-spatially managed futures.
Book Chapter
Robertson, M., & Lees, G. (2014)
eScaping in the city, retailvents in socio-spatially managed futures. In I. Yeoman, M. Robertson, U. McMahon-Beattie, E. Backer, & K. Smith (Eds.), The Future of Events and Festivals. , (251-267). (1). Oxon, UK: Taylor & Francis
From a mercantile past, of the travelling merchant and adventures and travels around the world, to proliferation of market towns, to the growth of individual – specialist – sh...
Leadership and visionary futures: future proofing festivals.
Book Chapter
Robertson, M., & Brown, S. (2014)
Leadership and visionary futures: future proofing festivals. In I. Yeoman, M. Robertson, U. McMahon-Beattie, E. Backer, & K. Smith (Eds.), The Future of Events & Festivals. , (219-235). Oxon, UK: Taylor & Francis
Introduction David Bowie’s 1974 album Diamond Dogs offered a dystopian vision of the world in which ‘. . . fleas the size of rats sucked on rats the size of cats and ten thous...