Recruitment in the Voluntary Sector: Challenges and Opportunities
Working Paper
Young, D., & Morrison-Gillies, C. Recruitment in the Voluntary Sector: Challenges and Opportunities)
Young, D., & Morrison-Gillies, C. Recruitment in the Voluntary Sector: Challenges and Opportunities
UK voluntary sector organisations are facing intense resourcing challenges in the wake of significant changes taking place in their recruitment context. In this paper, Doug Yo...
“I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care
Journal Article
Young, D. (2020)
“I was never trained to do any of that” – personalisation and the impact of the “customer” on employment relations in voluntary sector social care. Employee Relations, 42(5), 1117-1133. https://doi.org/10.1108/ER-01-2019-0096
Purpose
The purpose of this paper is to examine the extent and impact of customer-oriented norms on employment relations in voluntary sector social care, within the context of...