Engaging the multi-generational workforce in tourism and hospitality
Journal Article
Barron, P., Leask, A., & Fyall, A. (2014)
Engaging the multi-generational workforce in tourism and hospitality. Tourism Review, 69(4), 245-263. https://doi.org/10.1108/TR-04-2014-0017
Purpose – The purpose of this study is to present strategies that hospitality and tourism organisations might adopt as a means of encouraging employee engagement, thus enablin...
Generation Y: An Agenda for Future Visitor Attraction Research
Journal Article
Leask, A., Fyall, A., & Barron, P. (2014)
Generation Y: An Agenda for Future Visitor Attraction Research. International Journal of Tourism Research, 16(5), 462-471. doi:10.1002/jtr.1940
This study provides a comprehensive secondary-based synthesis of previous studies on the profile and patterns of consumption of Generation Y, their consumption experiences and...
Identifying best practice in national tourism organisations: Lessons for the United Kingdom
Journal Article
Wight, A. C. (2013)
Identifying best practice in national tourism organisations: Lessons for the United Kingdom. Journal of Vacation Marketing, 19(2), 133-148. https://doi.org/10.1177/1356766712463717
The UK Leisure and Tourism sector is uniquely fragmented at government and industry levels and comprises a wide and diverse range of products and services. Tourist boards and ...
Managing revenue in Scottish visitor attractions.
Journal Article
Leask, A., Fyall, A., & Garrod, B. (2012)
Managing revenue in Scottish visitor attractions. Current Issues in Tourism, 1-26. https://doi.org/10.1080/13683500.2012.667070
Revenue management is often identified as a potentially valuable tool for addressing some of the challenges currently facing visitor attractions. This article sets out to inve...
Engaging residents as stakeholders of the visitor attraction.
Journal Article
Garrod, B., Fyall, A., Leask, A., & Reid, E. (2012)
Engaging residents as stakeholders of the visitor attraction. Tourism Management, 33, 1159-1173. https://doi.org/10.1016/j.tourman.2011.11.014
While local residents are widely recognised to play a pivotal role in the development and management of destinations, their role in the context of visitor attractions has larg...
Exploring the relationship between visitor attractions and events: definitions and management factors
Journal Article
Weidenfeld, A., & Leask, A. (2013)
Exploring the relationship between visitor attractions and events: definitions and management factors. Current Issues in Tourism, 16(6), 552-569. https://doi.org/10.1080/13683500.2012.702736
The growing definitional debate on the terms ‘visitor attractions’ and ‘events’ highlights the need to compare their key determinants and management factors. The article elabo...
Reasons for going green in serviced accommodation establishments
Journal Article
Tzschentke, N., Kirk, D., & Lynch, P. A. (2004)
Reasons for going green in serviced accommodation establishments. International Journal of Contemporary Hospitality Management, 16(2), 116-124. https://doi.org/10.1108/09596110410520007
This paper reports on the preliminary findings of an exploratory study on environmental decision making in the context of largely small serviced accommodation establishments. ...
Gender and Employment Flexibility within Hotel Front Offices
Journal Article
Bird, E., Lynch, P., & Ingram, A. (2002)
Gender and Employment Flexibility within Hotel Front Offices. Service Industries Journal, 22(3), 99-116. https://doi.org/10.1080/714005084
This article describes a study of the contemporary nature and extent of gendered employment flexibility within hotel front offices in the United Kingdom and Ireland. Previous ...
Questioning the impact of the ‘graduatization’ of the managerial labour force upon the management of human resources in the Scottish hotel industry
Journal Article
Ingram, A., Jamieson, R., Lynch, P., & Bent, R. (2000)
Questioning the impact of the ‘graduatization’ of the managerial labour force upon the management of human resources in the Scottish hotel industry. International journal of consumer studies, 24(4), 212-222. https://doi.org/10.1111/j.1470-6431.2000.00128.x
This paper outlines the findings of a questionnaire survey returned by 125 Scottish hotels from a sample of 500 small and middle-sized enterprises. We asked questions on the l...
Demand for Training by Bed and Breakfast Operators
Journal Article
Lynch, P. A. (1994)
Demand for Training by Bed and Breakfast Operators. International Journal of Contemporary Hospitality Management, 6(4), 25-31. doi:10.1108/09596119410060892
Assesses the implications for tourism organizations, with responsibility for training, of promoting world‐class standards in the delivery of the UK tourism product. Analyses t...