You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre.
Journal Article
Ellis, V., & Taylor, P. (2006)
You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21, 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and th...
Between cooperation and competition: The organisation of employment service delivery in the UK and Germany: Cooperation and competition in employment service delivery
Journal Article
Fuertes, V., Jantz, B., Klenk, T., & McQuaid, R. W. (2014)
Between cooperation and competition: The organisation of employment service delivery in the UK and Germany: Cooperation and competition in employment service delivery. International Journal of Social Welfare, 23(S1), S71-S86. doi:10.1111/ijsw.12100
The increased emphasis on labour market activation in many European countries has led to new forms of governance in recent decades. Primarily through qualitative data and docu...