New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2021)
New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems. Public Money and Management, 41(8), 668-671. https://doi.org/10.1080/09540962.2021.1916189
This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, a...
Value Creation in the Public Service Ecosystem: An Integrative Framework
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022)
Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474
This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating ...