Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry
Journal Article
Marr, S. (2008)
Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry. Managing Leisure. 13(3-4), 227-241. doi:10.1080/13606710802200910. ISSN 1360-6719
This article illuminates what underpins customer service performance. In understanding the concept of ‘work process knowledge’ (WPK) and the factors that positively and negati...
Tourism Geographies, Tourist Studies and the Turn towards Mobilities
Journal Article
Hannam, K. (2008)
Tourism Geographies, Tourist Studies and the Turn towards Mobilities. Geography Compass, 2(1), 127-139. https://doi.org/10.1111/j.1749-8198.2007.00079.x
Tourism is frequently acclaimed as one of the world's largest and most pervasive industries. Research into tourism has grown rapidly in recent years with many new books and jo...
Festivals and events: Beyond economic impacts
Journal Article
Carlsen, J., Robertson, M., & Ali-Knight, J. (2007)
Festivals and events: Beyond economic impacts. Event Management, 11(1-2), 1-2. https://doi.org/10.3727/152599508783943200
Festivals and events have assumed a prominent place in the social and economic fabric of Edinburgh, to a point where it now enjoys a reputation as a leading festival and event...
Explorations of the host's relationship with the commercial home
Journal Article
Lynch, P. A., Sweeney, M., & Lynch, P. A. (2007)
Explorations of the host's relationship with the commercial home. Tourism and Hospitality Research, 7(2), 100-108. https://doi.org/10.1057/palgrave.thr.6050042
This paper investigates the host's relationship with their commercial home and its influences on product construction. Intangible dimensions of hospitality are explored throug...
Small Business Networking and Tourism Destination Development: A Comparative Perspective
Journal Article
Tinsley, R., & Lynch, P. A. (2007)
Small Business Networking and Tourism Destination Development: A Comparative Perspective. International Journal of Entrepreneurship and Innovation, 8(1), 15-27. https://doi.org/10.5367/000000007780007380
This paper compares two localities of marked social, cultural and economic difference in relation to small tourism business networking and formalization of tourism destination...
Self-catering accommodation
Journal Article
Lynch, P., & Johns, N. (2007)
Self-catering accommodation. International Journal of Hospitality Management, 26(2), 241-243. https://doi.org/10.1016/j.ijhm.2006.12.006
No abstract available.
The self-catering accommodation market: A review of electronic and other sources
Journal Article
Johns, N., & Lynch, P. (2007)
The self-catering accommodation market: A review of electronic and other sources. International Journal of Hospitality Management, 26, 293-309. https://doi.org/10.1016/j.ijhm.2006.10.006
This paper contributes to a better understanding the self-catering accommodation sector by considering its nature and scope within Scotland, the {UK} and the international con...
The perceived influence of centralising operations in chain hotels
Journal Article
Espino-Rodríguez, T. F., & Taylor, J. S. (2006)
The perceived influence of centralising operations in chain hotels. Tourism and Hospitality Research, 6(4), 251-266. https://doi.org/10.1057/palgrave.thr.6050022
This paper makes an exploratory study of the centralisation of operations in hotels that belong to a chain and are located in a tourist destination. Although hotels are increa...
The use of management contracts by international hotel firms in Thailand
Journal Article
Panvisavas, V., & Taylor, J. S. (2006)
The use of management contracts by international hotel firms in Thailand. International Journal of Contemporary Hospitality Management, 18(3), 231-245. https://doi.org/10.1108/09596110610658634
Purpose
Seeks to examine the extent to which management contracts used by international hotel firms in Thailand mirror those used in the USA.
Design/methodology/approach
The ...
The Effectiveness of Convention and Exhibition Websites A Transatlantic Comparison and Future Scenario
Journal Article
Myung, S., Morrison, A. M., & Taylor, J. S. (2005)
The Effectiveness of Convention and Exhibition Websites A Transatlantic Comparison and Future Scenario. Tourism Recreation Research, 30(3), 49-59. https://doi.org/10.1080/02508281.2005.11081486
Meeting planners are now frequently using the Web as a resource for finding site information, while the Internet has also become increasingly important on the supply side of t...