The emotional labour of teleworkers conducting online counselling during Covid-19.
Journal Article
O'Neil, J., Heidl, B. H., Bratton, A., Vossler, A., & Moller, N. (in press)
The emotional labour of teleworkers conducting online counselling during Covid-19. New Technology, Work and Employment, https://doi.org/10.1111/ntwe.12284
Drawing on emotional labour theory, this paper explores the barriers to emotionally complex telework, with a specific focus on the space, interface and pace of work. We examin...
Developing middle managers in the Hong Kong Public sector: A critique of leadership development from a labour process perspective
Thesis
O'Neil, J. J. Developing middle managers in the Hong Kong Public sector: A critique of leadership development from a labour process perspective. (Thesis)
Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/978274
Critical scholars have written about the ‘squeezed middle’ and the new labour process of front line and middle managers generally, but there is a gap in the literature relatin...