Leadership development in the Hong Kong Civil Service: Accessing social resources through guanxi networks
Journal Article
O’Neil, J. J., McMillan, J., & Garavan, T. (in press)
Leadership development in the Hong Kong Civil Service: Accessing social resources through guanxi networks. Public Administration and Development, https://doi.org/10.1002/pad.2040
Drawing on guanxi and conservation of resources theory we explore how close personal ties between middle managers who participated in leadership development, constitutes an im...
So, What Do You Want?” Recasting Public Value in The Tourism Domain
Conference Proceeding
Anastasiadou, C., & McMillan, J. (in press)
So, What Do You Want?” Recasting Public Value in The Tourism Domain. In The Human Touch in Hospitality: 30th Council for Hospitality Management Education 2022
In existing tourism literature, there is a lack of understanding of the public values on the basis of which tourism is understood and the tourism public sphere is constructed....
Public Value Leadership in the Context of Outcomes, Impact and Reform
Book Chapter
McMillan, J. (2021)
Public Value Leadership in the Context of Outcomes, Impact and Reform. In J. Connolly, & A. Van der Zwet (Eds.), Public Value Management, Governance and Reform in Britain (173-200). Cham: Palgrave Macmillan. https://doi.org/10.1007/978-3-030-55586-3_7
The chapter considers leadership in public value settings. It examines public leadership practice in and for the creation of public value through exploring drivers and barrier...
A holistic framework to embed good company practice for customer retention
Journal Article
McCrory, B., Pilcher, N., & McMillan, J. (2017)
A holistic framework to embed good company practice for customer retention. The TQM magazine, 29(2), 257-275. https://doi.org/10.1108/TQM-11-2015-0139
Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging th...
Conceptualising sustainable leadership
Journal Article
D’Annunzio-Green, N., Gerard, L., McMillan, J., & D'Annunzio-Green, N. (2017)
Conceptualising sustainable leadership. Industrial and Commercial Training, 49(3), 116-126. https://doi.org/10.1108/ict-12-2016-0079
Literature encompassing Sustainable Leadership and developing leaders sustainably are still in infancy (Lambert, 2011). Nevertheless indications identify leadership as a vital...
Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning
Book Chapter
Fenwick, J., & McMillan, J. (2015)
Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning. In Collaborative Governance and Public Innovation in Northern Europe, 269-286. Bentham Science Publishers
This chapter considers learning, change and innovation in a public sector where the certainties of ‘New Public Management’ (NPM) have been replaced by uncertainty and flux. In...
Public Administration: What is it, why teach it and does it matter?
Journal Article
Fenwick, J., & McMillan, J. (2014)
Public Administration: What is it, why teach it and does it matter?. Teaching Public Administration, 32(2), 194-204. https://doi.org/10.1177/0144739414522479
What is understood by ‘‘public administration’’ in the contemporary UK higher education
setting? Is it still being taught and, if so, why? These questions initially appear to ...
Management Development and Co-production: myths and realities
Journal Article
Fenwick, J., & McMillan, J. (2013)
Management Development and Co-production: myths and realities. Journal of Management Development, 32, 971-983. https://doi.org/10.1108/JMD-07-2012-0083
Purpose – The purpose of this paper is to address the relationship between public sector practitioners and academic providers in the design and delivery of management developm...
Public Participation and Public Service Modernization: Learning from New Labor?
Journal Article
Fenwick, J., & McMillan, J. (2012)
Public Participation and Public Service Modernization: Learning from New Labor?. International Journal of Public Administration, 35(6), 367-378. https://doi.org/10.1080/01900692.2012.655523
The public participation agenda is a significant element of public service reform in Europe and beyond. This article examines how citizen participation in local public service...
Co-production in Public Services Management: the view of providers
Presentation / Conference
McMillan, J., & Fenwick, J. (2012, April)
Co-production in Public Services Management: the view of providers. Paper presented at 16th Annual Conference of the International Research Society for Public Management