Human resource development and the psychological contract: Great expectations or false hopes?
Journal Article
D'Annunzio-Green, N., & Francis, H. (2005)
Human resource development and the psychological contract: Great expectations or false hopes?. Human Resource Development International, 8(3), 327-344. doi:10.1080/13678860500199725
Our paper presents findings of an exploratory study of managers’ experiences of an emotion management leadership programme in a large retail company. Drawing on the concept of...
Tuning into tensions in times of change – the experiences of managers in the contract catering sector.
Journal Article
D'Annunzio-Green, N. & Francis, H. (2005)
Tuning into tensions in times of change – the experiences of managers in the contract catering sector. International Journal of Contemporary Hospitality Management. 17, 345-358. doi:10.1108/09596110510597606. ISSN 0959-6119
The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them ...
HRM and the pursuit of a service culture – managerial encounters with competing discourses
Journal Article
Francis, H. & D'Annunzio-Green, N. (2005)
HRM and the pursuit of a service culture – managerial encounters with competing discourses. Employee Relations. 27, 71-85. doi:10.1108/01425450510569319. ISSN 0142-5455
Aims to draw attention to how managers actively re-construct inherent contradictions characterising the employment relationship that in the service sector, are rooted in drive...