HR transformation within the hotel industry: building capacity for change
Journal Article
Francis, H., & Baum, T. (2018)
HR transformation within the hotel industry: building capacity for change. Worldwide Hospitality and Tourism Themes, 10(1), 86-100. https://doi.org/10.1108/whatt-10-2017-0064
Purpose – This study aims to identify recent trends in the strategic repositioning of the human resources (HR) function within the hotel industry, and to explore challenges fa...
Human resource development and the psychological contract: Great expectations or false hopes?
Journal Article
D'Annunzio-Green, N., & Francis, H. (2005)
Human resource development and the psychological contract: Great expectations or false hopes?. Human Resource Development International, 8(3), 327-344. doi:10.1080/13678860500199725
Our paper presents findings of an exploratory study of managers’ experiences of an emotion management leadership programme in a large retail company. Drawing on the concept of...
The Ethics of Engagement in an Age of Austerity: A Paradox Perspective
Journal Article
Francis, H., & Keegan, A. (2020)
The Ethics of Engagement in an Age of Austerity: A Paradox Perspective. Journal of Business Ethics, 162(3), 593-607. https://doi.org/10.1007/s10551-018-3976-1
Our contribution in this paper is to highlight the ethical implications of workforce engagement strategies in an age of austerity. Hard or instrumentalist approaches to workfo...
E-HR and international HRM: a critical perspective on the discursive framing of e-HR
Journal Article
Francis, H., Parkes, C., & Reddington, M. (2014)
E-HR and international HRM: a critical perspective on the discursive framing of e-HR. International Journal of Human Resource Management, 25(10), 1327-1350. doi:10.1080/09585192.2013.870309
In the current global economic climate, International HRM is facing unprecedented pressure to become more innovative, effective and efficient. New discourses are emerging arou...
Tuning into tensions in times of change – the experiences of managers in the contract catering sector.
Journal Article
D'Annunzio-Green, N. & Francis, H. (2005)
Tuning into tensions in times of change – the experiences of managers in the contract catering sector. International Journal of Contemporary Hospitality Management. 17, 345-358. doi:10.1108/09596110510597606. ISSN 0959-6119
The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them ...