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3 results

Sustainable festivals and events - an enquiry of leadership and futures

2015 - 2017
As a societal phenomenon, festivals and planned events are discussed in a wide policy context. They have entered a broader discus...
Dr Martin Robertson | Director of Studies: Prof Anna Leask | Second Supervisor: Prof Jane Ali-Knight

An analysis of sustainable leadership challenges and prospects in Scottish Higher Education

2012 - 2020
The aim of this PhD thesis is to explore the challenges in and prospects for achieving sustainable leadership...
Dr Laura Gerard | Director of Studies: Dr Janice McMillan | Second Supervisor: Norma D'Annunzio-Green

Customer retention through continuous improvement (CI), culture and customer service

2009 - 2013
Customer retention has long been considered an important element in achieving competitive advantage for business org...
Dr Barbara McCrory | Director of Studies: Dr Nick Pilcher | Second Supervisor: Dr Janice McMillan