You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre
Presentation / Conference
Ellis, V., & Taylor, P. (2005, March)
You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. Paper presented at 21st International Labour Process Conference, Glasgow
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and th...