Thematic elements underlying the delivery of services in high-contact public service encounters
Citation
Ojiako, U., Maguire, S., & Chipulu, M. (2013). Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning and Control, 24(6), 532-545. https://doi.org/10.1080/09537287.2011.642485
Authors
Keywords
service delivery; information systems; high-contact; public service
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