The emotional labour of teleworkers conducting online counselling during Covid-19.
Journal Article
O'Neil, J., Heidl, B. H., Bratton, A., Vossler, A., & Moller, N. (in press)
The emotional labour of teleworkers conducting online counselling during Covid-19. New Technology, Work and Employment, https://doi.org/10.1111/ntwe.12284
Drawing on emotional labour theory, this paper explores the barriers to emotionally complex telework, with a specific focus on the space, interface and pace of work. We examin...