Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation
Journal Article
Eslava-Bautista, J., & Beecroft, M. (2024)
Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation. International Journal of Services Technology and Management, 29(1), 39-58. https://doi.org/10.1504/ijstm.2024.138262
Decarbonisation of transport implies transition and shift for many traditional businesses, one of which is the automotive aftersales. One of the strategies identified to addre...
Impacts of decarbonization on the automotive after sales sector: A review of evidence
Journal Article
Eslava-Bautista, J., Cottrill, C. D., & Beecroft, M. (2021)
Impacts of decarbonization on the automotive after sales sector: A review of evidence. Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering, 235(6), 1516-1526. https://doi.org/10.1177/0954407020974793
Automotive after sales, which include provision of spare parts, customer service, and accessories sales, is one of the most profitable parts of the automotive industry and pro...