Improved National Student Survey result at all six of the University’s Schools

Date posted

15 July 2020


Edinburgh Napier University is number one in the capital for student satisfaction, according to the National Student Survey (NSS) 2020.

The latest version of the largest student feedback survey in the world, published today, revealed an overall satisfaction level of 86 per cent at the University – up seven per cent on last year and well above the UK benchmark of 81 per cent.

Satisfaction levels among students rose in all six of the University’s Schools; Applied Sciences (84 to 86 per cent), Arts & Creative Industries (84 to 94), Computing (81 to 85), Engineering & the Built Environment (78 to 79), Health & Social Care (67 to 81) and the Business School (84 to 87).  

Professor Andrea Nolan, Principal of Edinburgh Napier University, said: “I am delighted with this year’s student survey results, a clean sweep of improvement, and one that makes us the top university in Edinburgh for overall student satisfaction. 

“These results are thanks to all the commitment, hard work and efforts made by staff over the last twelve months and I want to thank all the teams from across the University for playing their part. To have their work recognised in this way by our students is heart-warming.”

The survey revealed high levels of satisfaction with the quality of their course among students studying at Scottish universities.

This year’s results show that overall satisfaction with courses in Scotland has improved by one per cent since 2019 and now stands at 85 per cent for full-time students. 86 per cent of part-time students in Scotland are satisfied with their course. The figure is above the UK average of 83 per cent, which is the down from 84 per cent last year. 

The NSS is carried out by the Office for Students (OfS) on behalf of the UK funding bodies. As well as capturing student views on the overall quality of their undergraduate degree, the survey gathers students’ responses to a series of questions relating to academic support, learning resources, teaching, management and assessment. 

Every university in the UK participates in the survey, including some colleges and alternative providers. This year, the response rate was 68.6 per cent and a total of 311,432 students across the UK took part.