Check-in and check-out
Check-in is from 3pm on the day of arrival and check-out is by 10am on the day of departure.
Please note, we do not offer early check-ins or late check-outs at our apartments. We can store luggage on request, but please note items left are at the owner’s risk and that there is no liability for loss and/or damage on the part of the University.
Out of hours access
Reception is open from 9am to 7pm daily at both our Bainfield and Orwell Terrace residences.
We have a 24 hour Security team on site. For arrivals outwith these hours, please follow the instructions on the signage at reception to contact Security who will facilitate your check-in. Where possible, please let the reservations team know in advance.
Flat inclusions and equipment
- Wi-Fi
- Microwave
- Iron & Ironing Board
- Toaster & Kettle
- Mop & Bucket
- Basin & Cloth
- Dustpan & Brush
- Kitchen Utensils
- Crockery & Cutlery
- Cleaning Supplies
- Glassware
- Pots & Pans
- Tea Towel
- Toilet Roll – 2 per room
- Soap
- Tea and Coffee
- Bath & Hand Towels
- Bed Linen
Deliveries and packages
Please note your flat address and number for any deliveries. This varies from block to block at our residences.
You must be on site to receive your package as our reception cannot accept deliveries on your behalf.
There are amazon lockers on site at our Bainfield location which you can use for deliveries during your stay. Amazon lockers ensure the security and safety of your package and are recommended.
In special circumstances, reception through prior arrangement only may accept a package on your behalf. Sufficient notice must be provided prior to delivery. Please speak to reception on arrival.
Payment
Bookings pay a non-refundable 20% deposit at the time of booking, with remaining balance due 4 weeks prior to arrival date. All payments must be made and cleared by the date of check in or access may be denied. No payments can be taken at our on-site reception on arrival.
An online card payment link will be sent for all payments. Payments can be made by bank transfer if required, but this may be subject to a transaction charge. We cannot accept payment on account or by invoice.
Cancellations
This does not apply to any cancellations due to government public health measures for Covid-19 or other Force Majeure Events, which is covered by clause 9 and 19 (Cancellations due to government public health measures for Covid-19 or other Force Majeure Events).
Cancellations must be notified in writing by email to vacation.lets@napier.ac.uk.
No refunds will be given for cancellations made within four weeks of arrival date unless applicable under section 9 of our cancellation terms.
Cancellations made 4 weeks prior to arrival date will lose their 20% deposit.
Minimum booking age
The minimum age for a guest checking in is 16 years old, subject to possession of a valid payment method in their name (credit or debit card).
Children under the age of 16 can stay in a separate room from their parents if checked in via their parents.
Children
Infants under the age of 3 stay for free if staying in the same room as one of their parents/caregivers. Please note, Edinburgh Napier University cannot provide cots, rollaway beds or highchairs, and any items needed should be brought by guests.
Children under 16 are permitted to stay in their own room. Standard charges apply.
Pets
No pets are allowed in Edinburgh Napier University Accommodation (except guide dogs and hearing dogs).
Wi-Fi
Edinburgh Napier University Summer Accommodation offers complimentary Wi-Fi access for all guests.
Edinburgh Napier University endeavours to keep their Wi-Fi connection in working order at all times. In the event of maintenance issues or general issues with the Wi-Fi connection, Edinburgh Napier University will endeavour to notify the guest where possible, however no refunds or reductions of rate will be given to the guest as this is a complimentary service provided.