Use and Implementation of OCR Chapter 33AA in Section 11 Order Proceedings.
Report
Whitecross, R. & Lindsay, C. (2017)
Use and Implementation of OCR Chapter 33AA in Section 11 Order Proceedings. Edinburgh: Scottish Courts and Tribunal Service
This report presents the findings of a small-scale study designed and undertaken by the researchers between October 2016 and February 2017. The research was commissioned by th...
A Lean healthcare journey: the Scottish Experience
Book
Lindsay, C. & Kumar, M. (2015)
A Lean healthcare journey: the Scottish Experience. In Public Service Operations Management: A research handbookTaylor & Francis (Routledge). ISBN 9781138813694, 9781315747972
Lean has been adopted by public sector organisations to combat the growing challenges in tackling demand, capacity, service provision and issues around the reduction of errors...