You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre.
Journal Article
Ellis, V., & Taylor, P. (2006)
You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21, 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and th...
Are new deal employment initiatives on target? Evidence from job search success in local labour markets.
Journal Article
McQuaid, R. W., Greig, M. & Adams, J. (2004)
Are new deal employment initiatives on target? Evidence from job search success in local labour markets. International Journal of Manpower. 25, 392-410. doi:10.1108/01437720410554124. ISSN 0143-7720
This paper tests the appropriateness of government employment policies in targeting specific groups of unemployed job seekers in the UK. A sample of 169 job seekers is divided...