Hybrid Servicescapes in Tourism and Hospitality
Book Chapter
Urquhart, E. (in press)
Hybrid Servicescapes in Tourism and Hospitality. In N. Stylos, R. Rahimi, & P. Robinson (Eds.), Contemporary Marketing Management for Tourism and Hospitality. Palgrave Macmillan
Despite being 30 years since the publication of Bitner’s (1992) seminal article, the servicescape concept remains central to the marketing and management of tourism and hospit...
Future trajectories for automated tourism and hospitality services
Book Chapter
Urquhart, E. (in press)
Future trajectories for automated tourism and hospitality services. In S. Ivanov, & C. Webster (Eds.), Future tourism in a robot-based economy. Bristol: Channel View
Unlock & Revive: The ingredients needed to deliver accessible online cultural and heritage events that bring positive benefits to people living with dementia
Report
Stewart, H., Smith, S., Baxter, R., Ali-Knight, J., & Kerr, G. (2022)
Unlock & Revive: The ingredients needed to deliver accessible online cultural and heritage events that bring positive benefits to people living with dementia. Edinburgh: Edinburgh Napier University
Unlock & Revive is a multi-disciplinary action-research project that involves multiple partners. It is a highly collaborative project aimed at supporting the wellbeing of peop...
Building resilience and future proofing events education
Conference Proceeding
Jaimangal-Jones, D., Jackson, C., & Robertson, M. (2021)
Building resilience and future proofing events education
This session explores issues surrounding the design and delivery of Event Management programmes, specifically those related to their resilience and futureproofing. It addresse...
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh
Book Chapter
Urquhart, E., & Leask, A. (2019)
Managing the co-creation of narratives in the heritage sector: The case of the Surgeons' Hall Museum, Edinburgh. In Experiential Consumption and Marketing in Tourism with a Cross-Cultural ContextGoodfellow Publishers
The objectives of this chapter are to:
- Link together theoretical approaches to storytelling and narrative creation with the co-creation of heritage experiences;
- Identify a...
The Role of Interactive Technology in the Co-creation of Experience in Scottish Visitor Attractions
Thesis
Urquhart, E. A. The Role of Interactive Technology in the Co-creation of Experience in Scottish Visitor Attractions. (Thesis)
Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2090670
As a theoretical construct, co-creation has received significant attention in the service management field and is increasingly being applied to experiential industries such as...
GCHQ Cyber Zone at Cheltenham Science Festival (Curator)
Exhibition / Performance
Kerr, G. GCHQ Cyber Zone at Cheltenham Science Festival (Curator)
[https://issuu.com/cheltenhamfestivals/docs/science_festival_2019_brochure]. 4 June 2019 - 9 June 2019. (Unpublished
Step into a fascinating digital world…come into the GCHQ Cyber Zone and see what it’s like to be a code cracker, ethical hacker and cyber security expert. Escape to cyber spac...
Technological mediation in the future of experiential tourism
Journal Article
Urquhart, E. (2019)
Technological mediation in the future of experiential tourism. Journal of Tourism Futures, 5(2), 120-126. https://doi.org/10.1108/jtf-04-2019-0033
Purpose – This article considers the role that technology may play in the future of experiential tourism. This viewpoint paper begins to question future developments in techno...
Putting Foucault to work in tourism research
Journal Article
Wight, A. C. (2019)
Putting Foucault to work in tourism research. International Journal of Tourism Research, 21(1), 122-133. https://doi.org/10.1002/jtr.2246
This paper reflects on Foucault's Archaeology of Knowledge as a methodological approach in tourism research. It offers lessons from recent research focused on critiquing herit...
Critical Event Studies: Issues and Perspectives
Journal Article
Robertson, M., Ong, F., Lockstone-Binney, L., & Ali-Knight, J. (2018)
Critical Event Studies: Issues and Perspectives. Event Management, 22(6), 865-874. https://doi.org/10.3727/152599518x15346132863193
In considering critical event studies, a brief reference to critical pedagogy is made before an initial look at Critical Management Studies (CMS) prior to consideration of Crt...